Keep your MSP.
Hand off the operations.
You keep your brand and your customer relationships. We hire your technicians and employees, take responsibility for service delivery, and operate behind the scenes for a straightforward fee.
A different path for MSP owners
You spent years building a trusted name and earning the loyalty of your customers. You shouldn't have to sell that away just to step back from the day-to-day work of running service delivery.
Pinnacle separates ownership from operations. Your business stays yours while our team becomes the service-delivery engine behind it—giving your customers continuity and giving you room to focus on relationships, growth, or your next chapter.
Keep what makes your MSP valuable
We don't fold your company into another brand or take your customers away. We preserve the identity and relationships you built, while bringing the people, systems, and technology needed to deliver excellent service every day.
How the partnership works
You keep your brand
Your company name, identity, ownership, and market presence remain yours.
You keep your customers
You retain the relationships and trust you worked hard to build.
We hire your team
Your technicians and employees join us, preserving knowledge and continuity.
We run service delivery
We own the daily operations and technology; you pay a straightforward service fee.
Our suite of AI products
We empower technicians with our suite of proprietary AI tools.
Triage and planning
Automatic triage, gathering all the info from the customer, then suggesting a ticket plan.
Agent to execute
An AI agent that picks up routine work and runs it to completion on its own.
Ticket history patterns
Find patterns in ticket history, and address the root cause.
TODOs for engineers
Each engineer gets their own clear todos and scheduled tasks.